Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

We understand that sometimes purchases of digital game products don’t go as planned. When that happens, we’ll help you request a refund. Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date.

Use the Xbox mobile app, the Xbox Game Pass app, or the Microsoft Store on PC to remotely install games—so your games are ready when you are. Here’s how to get your console and Windows device ready for installations that you’ll be able to start from your phone or mobile device.

With the PC Game Pass subscription, you get access to the Xbox Game Pass catalog on your Windows 10/11 device. Join Xbox Game Pass Ultimate to enjoy Xbox Game Pass on both your Windows device and Xbox console.

If you are unsure if your device meets the Windows 11 minimum system requirements and have Windows 10 already installed, you can download the PC Health Check app, which will assess eligibility and identify components of your device that don't meet the minimum requirements.

Troubleshooting verification code issues. Avoid and report Microsoft technical support scams. Learn how to unlock your Microsoft account and resolve 'account has been locked' error message.

For Microsoft 365 operated by 21 Vianet go to login.partner.microsoftonline.cn. For Microsoft 365 Germany go to portal.office.de. This completes the download of Microsoft 365 to your device. To complete the installation, follow the prompts in the "Install Microsoft 365" section below.

Most popular. Xbox subscription cancellations and refunds. Request a refund for digital games. Check your Xbox purchase history. Get help with purchase errors. Pre-order Xbox digital games in the Microsoft Store. Get help with a digital code or gift card.

Sign in to your Microsoft account, and see Shop & Earn History. Note that Microsoft Rewards points will expire if you don't earn or redeem anything in 18 months. Learn how to redeem your Microsoft Rewards points for a huge variety of great products and sweepstakes.

Follow these steps to reset your Microsoft account password. Follow the steps on this page to change the Microsoft account email address or phone number (also known as your account alias or username) that you use to sign in.