If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

Sign in to SharePoint. SharePoint is a browser-based app that you connect to through your web browser, like so: Go to office.com, and sign in to your work or school account. In the upper left corner of the window, select the app launcher > All apps > SharePoint.

If you get an email about unusual activity on your Microsoft account, or if you’re worried that someone else might have used your account, go to the Recent activity page. You’ll see when your Microsoft account was signed in during the last 30 days, along with any device or app-specific info.

To redeem a Microsoft gift card, Xbox download code or token, select Redeem code below, sign in, and enter or paste the code or token value. Redeem Code. Tip: If you bought the wrong code, please contact the retailer.

Check for Windows updates. Learn how to update drivers in Windows using Device Manager to update or reinstall a driver.

There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you.

Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

To find a customer service phone number in your country, please click a region and find your country. Note: Support cases for Surface devices may only be initiated online.

If you can't sign into your Microsoft account, use our guided tool below to help you find the correct solution. Use your Microsoft account to sign in to Microsoft services like Windows, Microsoft 365, OneDrive, Skype, Outlook, and Xbox Live.