If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

Getting ready for the Windows 11 upgrade. How to check if your device meets Windows 11 system requirements after changing device hardware. Learn how to use the PC Health Check app to help you improve your device performance.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

Install Microsoft 365 2019 or 2016 on a PC. Remember a one-time purchase version of Microsoft 365 is licensed for one install only. Depending on your browser, select Open file (in Edge or Internet Explorer), Setup (in Chrome), or Save File (in Firefox).

Detailed information about downloading and using Microsoft Authenticator in China. The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

Sending a message. If you haven't already set up messages, do the following: On your PC, in the Phone Link, select Messages. To start a new conversation, select New message. Enter the name or phone number of a contact. Select the person you want to send a message to.

For Microsoft 365 operated by 21 Vianet go to login.partner.microsoftonline.cn. For Microsoft 365 Germany go to portal.office.de. This completes the download of Microsoft 365 to your device. To complete the installation, follow the prompts in the "Install Microsoft 365" section below.

My messages are missing or disappearing. Change your password in Mail. Mail and Calendar FAQ. This article tells you how to add email accounts to the Mail and Calendar apps so you can start sending and receiving email and creating and managing events.

This version of Microsoft Photos app offers a convenient and user-friendly way to view, import, organize, edit, and share photos and videos on Windows devices. Users can also utilize the new Photos app to access media files stored on OneDrive and iCloud.