If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions.

Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

In the meantime, sign in to your account to see your latest refund request status. Redeem gift cards and codes to make Xbox purchases and extend your Xbox subscriptions. Codes are 25 characters long, include both numbers and letters, and follow a 5x5 format—five blocks of five characters.

Check for Windows updates. Learn how to update drivers in Windows using Device Manager to update or reinstall a driver.

Sign in using Microsoft Authenticator. Microsoft Authenticator helps you sign in to your accounts if you've forgotten your password, use two-step verification or multi-factor authentication, or have gone passwordless on your account.

Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Add a shared mailbox to Outlook mobile. Open a shared Mail, Calendar or People folder in Outlook for Mac. Learn how to open a shared mailbox in Outlook. Shared mailboxes let a group of users view and send email, and share a calender, and open a contact list from a common mailbox.

To find a customer service phone number in your country, please click a region and find your country. Note: Support cases for Surface devices may only be initiated online.

Use Remote Desktop on your Windows, Android, or iOS device to connect to a Windows 10 PC from afar. Here's how to set up your PC to allow remote connections and then connect to the PC you set up.