How to redeem a gift card, Xbox download code or token. Both Microsoft and Xbox gift cards and download codes and tokens work the same way: once redeemed to your Microsoft account, you can spend your balance at Microsoft Store online, on Windows or Xbox, and you can get downloads for the latest apps, games, movies, TV shows, and Surface, Xbox, and accessories.

Why accounts are locked and disabled. Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement.Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:

If you selected the Show icon on my profile check box but the icon still isn’t displaying, sign out of the device where you have the issue and then sign back in. On a PC, you may also be required to restart the app: Start Task Manager, choose the app that’s running (Game Bar or Xbox app), select End task, and then restart the app.

If you purchase DLC and add-ons for a game that later leaves the catalog, your DLC and add-ons will not be removed. However, to continue playing the DLC and add-ons, you’ll need to purchase a digital copy of the game from the Xbox app for Windows or the Microsoft Store, play from a disc, or obtain another form of entitlement to continue playing the game

Windows Security provides built-in security options to help protect your device from malicious software attacks. To access the features described below, tap the Windows Start button, type windows security, select it from the results, and then select Device security.

Get more information about managing your Xbox subscriptions, issues with billing, and more.

Learn how to use Remote Desktop in Windows. On your Windows, Android, or iOS device: Open the Remote Desktop app (available for free from Microsoft Store, Google Play, and the Mac App Store), and add the name of the PC that you want to connect to (from Step 1). Select the remote PC name that you added, and then wait for the connection to complete.

When you’re away from your console or your Windows 10/11 device, you can still get ready to play your next Xbox console game. Use the Xbox mobile app, the Xbox Game Pass app, or the Microsoft Store on PC to remotely install games—so your games are ready when you are.

Repair or reset Windows Media Player: If Windows Media Player is not working properly, you can try to repair or reset it to its default settings.To do this, Select Start > Settings > Apps > Installed Apps.. Scroll down and click the three horizontal dots next to Windows Media Player and choose Advanced options, and click the Repair or Reset button. Note that resetting Windows Media Player will ...

Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date; Requests are for games in which you haven’t accumulated a significant amount of play time