If you can't sign in to your Outlook.com, Hotmail, Live, or MSN email account, or you're not sure how to sign in or sign out, here are some solutions.

There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you.

Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

With message recall, a message that you sent is retrieved from the mailboxes of the recipients who haven’t yet opened it. You can also substitute a replacement message. For example, if you forgot to include an attachment, you can try to retract the message, and then send a replacement message that has the attachment.

All Outlook Data Files (.pst) and Offline Data Files (.ost) are listed along with the name of the account the files are associated with. If you cannot open your Outlook data file or suspect that the file is damaged, use the Inbox Repair tool (scanpst.exe) to repair errors in the file.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.

To find a customer service phone number in your country, please click a region and find your country. Note: Support cases for Surface devices may only be initiated online.

Detailed information about downloading and using Microsoft Authenticator in China. The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

Check the spelling of the name and the domain, e.g. rachel or rachael and .com or .co.uk. The account may have been closed. Learn more. If you see a password prompt, then your email is a Microsoft account.

Para entrar no Hotmail, você precisará do seu nome de usuário e senha da conta Microsoft. Dicas: Ao entrar, selecione Sim no prompt "Permanecer conectado?" se você quiser ir direto para sua caixa de correio na próxima vez (não recomendado para computadores compartilhados).