Then you should be able to see if this mysterious order actually appears in their system. Important: Never call the phone number, or click any links, in the email message. Once you're comfortable that the message is fake, report it as spam in your email client or just delete it.

If you're travelling to a new place or using a new device, we might ask you to confirm that it really is you. Read How to access Outlook.com when traveling for more information. If you're unable to sign in, try the troubleshooter below. Open account troubleshooter.

Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help. If you still need help, select Contact Support to be routed to the best support option. Learn how to manage your Microsoft account security info and troubleshoot verification code issues.

In the meantime, sign in to your account to see your latest refund request status. Redeem gift cards and codes to make Xbox purchases and extend your Xbox subscriptions. Codes are 25 characters long, include both numbers and letters, and follow a 5x5 format—five blocks of five characters.

Sign in to SharePoint. SharePoint is a browser-based app that you connect to through your web browser, like so: Go to office.com, and sign in to your work or school account. In the upper left corner of the window, select the app launcher > All apps > SharePoint.

How to redeem a gift card, Xbox download code or token. Both Microsoft and Xbox gift cards and download codes and tokens work the same way: once redeemed to your Microsoft account, you can spend your balance at Microsoft Store online, on Windows or Xbox, and you can get downloads for the latest apps, games, movies, TV shows, and Surface, Xbox ...

There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you.

If you run into problems trying to connect to a Bluetooth device, here are some troubleshooting steps to try. Note: For general info about how to connect a Bluetooth device to your PC, see Pair a Bluetooth device in Windows.

To resolve this, see Troubleshoot problems with the Windows Media Player app. 0xC00D1163. This error may occur when there are issues with digital rights management (DRM) for protected content. If you're unsure about the error code, refer to the error types below and the instructions to resolve it.

Hotmail is now Outlook.com. Learn how to sign in to access your Outlook.com, Hotmail, Live, or MSN email account.