Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Though the steps below might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track.

Earn points toward rewards by doing the stuff you do every day. It's easy and it's free. All you need to do is sign up, and Microsoft Rewards will be included in your Microsoft account: Microsoft Rewards. Once you've signed up, sign in to your Microsoft account to see your current points.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

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Get the classic free Solitaire games for Windows. If you loved the free solitaire games from earlier versions of Windows, we've wrapped them all up in one convenient app, the Microsoft Solitaire Collection. On the Microsoft Solitaire Collection page in Microsoft Store, select Install.

Troubleshoot issues that occur when setting up external monitors. If you are trying to set up an external monitor and it’s not working, press the Windows logo key + P to make sure that the Extend option is selected. If the Extend option is selected, try the following troubleshooting tips.

Change or reset your PIN. A PIN is a user-defined set of numbers, or a combination of numbers and letters, that allows you to sign in to your Windows device instead of a password. Your PIN is securely stored on your device, it isn’t transmitted anywhere, and it isn’t stored on a server.

You see the following error code when you try to use a feature on the Xbox network: 0x80072F8F. This may mean that there's an issue with your connection to the Xbox service. Typically, this is a transient error.