If you’re having sound or audio problems, the following suggestions might help. The tips are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn’t.

Before you start. Check these things before you start troubleshooting Bluetooth on your device: Check your product information. If you’re setting up a new device and Bluetooth is missing, check the product specifications to make sure it has Bluetooth capabilities.

Where can I find my BitLocker recovery key? BitLocker likely ensured that a recovery key was safely backed up prior to activating protection. There are several places that your recovery key may be, depending on the choice that was made when activating BitLocker:

Most software that you buy directly from Microsoft, like Office, Windows, and Xbox games, comes as a digital download that you can download, install, or reinstall.

If you can't find a file on your computer or you accidently modified or deleted a file, you can restore it from a backup (if you're using Windows backup) or you can try to restore it from a previous version.Previous versions are copies of files and folders that Windows automatically saves as part of a restore point.

This article applies if you’ve recently made changes to your device hardware and are trying to upgrade to Windows 11. Hardware changes might affect your upgrade eligibility, though you’ll need to take a few steps to see your updated eligibility in Settings.

Note Game Pass Ultimate or a supported free-to-play game is required for cloud gaming. Cloud gaming availability varies by region and Microsoft Flight Simulator can be played everywhere that cloud gaming is supported.

In Windows 11, it is essential that you link your Microsoft account with the Windows 11 digital license on your device. Linking your Microsoft account with your digital license allows you to reactivate Windows using the Activation troubleshooter whenever you make a significant hardware change.

Important: Microsoft accounts, the Windows operating system, and other Microsoft products include passwords to help secure your information.This article provides some options that you can use to reset or recover your password if you forget it. Be aware that, if these options don’t work, Microsoft support can't help you retrieve or circumvent a lost or forgotten password.

How to enable TPM. If you need to enable TPM, these settings are managed via the UEFI BIOS (PC firmware) and vary based on your device. You can access these settings by choosing: Settings > Update & Security > Recovery > Restart now. From the next screen, choose Troubleshoot > Advanced options > UEFI Firmware Settings > Restart to make the changes.