Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

There are often limits on the number and type of refunds allowed and the monetary compensation that we can provide to each purchaser in a given year. If you don’t have access to the account that made the purchase, you’ll need to contact your financial institution for a refund.

To resolve this, see Troubleshoot problems with the Windows Media Player app. 0xC00D1163. This error may occur when there are issues with digital rights management (DRM) for protected content. If you're unsure about the error code, refer to the error types below and the instructions to resolve it.

Possible causes. Make sure your PC, the external display, and the cable all support DisplayPort or MHL alternate modes. Make sure the device or dongle is connected directly to your PC. Make sure the device or dongle is connected to the USB-C port on your PC that supports the correct Alternate Mode.

The PC Game Pass plan gives you access to a set of high-quality PC games on Windows 10/11 devices. The best way to experience PC Game Pass is in the Xbox app for Windows, available for download from the Microsoft Store or at: Xbox app for Windows.

Report an issue in the Microsoft Store. If you find an issue with content in the Microsoft Store that you think we should know about, there’s an easy way to report it: Select the item in the Microsoft Store that you want to report. When you reach the product description page, scroll down to Details. Scroll to the right and select More info.

Under Device specifications > System type , see if you're running a 32-bit or 64-bit version of Windows. Under Windows specifications, check which edition and version of Windows your device is running. Related links. If you're having a problem with activation, see Activate in Windows.

To change the refresh rate. Select Start > Settings > System > Display > Advanced display . Next to Choose a refresh rate, select the rate you want. The refresh rates that appear depend on your display and what it supports. Select laptops and external displays will support higher refresh rates.

Look for Server connectivity. If the status says Blocked, your PC was unable to establish a Teredo IPsec connection to the Quality of Service (QoS) server. If you also see Teredo is unable to qualify next to NAT type, visit the Teredo troubleshooting page first to fix that problem. Go to:

Use Remote Desktop on your Windows, Android, or iOS device to connect to a Windows 10 PC from afar. Here's how to set up your PC to allow remote connections and then connect to the PC you set up.