Learn how to redeem a gift card, code, or Office product key and spend your balance at Microsoft Store online, on Windows, or Xbox.

If you have a Microsoft subscription with recurring billing, you can change how you pay at any time. You can also cancel or turn off recurring billing for a Microsoft subscription. Sign in to Services & subscriptions with your Microsoft account.

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Get help with a damaged or unreadable code. If you’re unable to read all 25 characters of your digital code, you’ll need to request a replacement code by contacting aka.ms/contactxboxsupport. When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code.

If you want to track your Microsoft Rewards order after you redeem an award, sign in to the Rewards page with your Microsoft account, select Redeem and then select Order history. On the Order history page, find your order and then look under Status. Open Rewards dashboard.

How to redeem a code on Xbox Series X|S and Xbox One. Press the Xbox button to open the guide, and then select Store. Press the View button to open the side menu, and then select Redeem. Enter the 25-character code, select Next, and then follow the prompts.

Xbox subscription cancellations and refunds. Request a refund for digital games. Check your Xbox purchase history. Get help with purchase errors. Pre-order Xbox digital games in the Microsoft Store. Get help with a digital code or gift card.

If your name, billing address, expiration date, or CVV number has changed for your Microsoft account payment method, you can update it. Update your payment method online. Sign in to the Payment options page with your Microsoft account.

How to earn Microsoft Rewards points. It’s easy to rack up Microsoft Rewards points and earn your way toward great rewards like gift cards, movies, games, nonprofit donations, and more. Stay signed in with your Microsoft account and you'll earn points for doing the things you already do.

You can add your credit card, debit card, bank account, PayPal account, or mobile phone as a new payment method for your Microsoft account. Note: Not all payment methods are supported in all regions. If you sign in with a work or school account, learn how to manage payment methods for Microsoft business accounts.