How to redeem a code on Xbox Series X|S and Xbox One. Press the Xbox button to open the guide, and then select Store. Press the View button to open the side menu, and then select Redeem. Enter the 25-character code, select Next, and then follow the prompts.

There are a number of possible explanations for why verification codes don't always arrive. Read through the list of the most common causes, and see if any of them apply to you, or use our troubleshooter to help guide you. Start. I'm not getting my verification code.

To redeem a Microsoft gift card, Xbox download code or token, select Redeem code below, sign in, and enter or paste the code or token value. Redeem Code. Tip: If you bought the wrong code, please contact the retailer.

Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Get details on the terms and conditions for refunds of digital game purchases on Xbox and the Microsoft Store.

The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

You can resolve problems with Microsoft Authenticator by checking the tips in this article and reviewing some of the known errors. Tips: If you're using mobile data, try switching to Wi-Fi and vice-versa. Make sure Airplane mode is off.

Two-step verification (sometimes called multi-factor authentication) helps protect you by making it more difficult for someone else to sign in to your Microsoft account. It uses two different forms of identity: your password, and a contact method (also known as security info).

To find a customer service phone number in your country, please click a region and find your country. Note: Support cases for Surface devices may only be initiated online.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.