Open Authenticator, and then select > Add work or school account > Sign in. Select Sign in from another device. On the remote screen, open the Sign in to your account page and enter the code that you see in Authenticator. On your remote screen, sign in using your work or school account credentials.

Fix your audio drivers. Hardware problems can be caused by outdated or malfunctioning drivers. Make sure your audio driver is up to date and update it if needed. If that doesn't work, try uninstalling the audio driver (it will reinstall automatically).

If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool. The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide.

If you pre-ordered a game and want to cancel, you can do so up to 10 days before the game launches at: Order history. After this time, you may be billed, and you’ll need to request a refund to cancel your order. For more info about digital game pre-orders, see: Pre-order Xbox digital games in the Microsoft Store.

Select your Xbox profile (or select Choose a profile and sign in to your account). Select My profile > Customize profile, and then select your current gamertag. Under Choose your new gamertag, enter the gamertag that you want in the available text box, and then select Check availability.

Detailed information about downloading and using Microsoft Authenticator in China. The Microsoft Authenticator app helps you sign into your accounts when you're using two-step verification.

Run the Gaming Services Repair Tool. You can use this tool from within the Xbox app or try the downloadable version. For more information on how to run this tool, visit: Gaming Services Repair Tool for PC.

Follow the instructions. You can also use Quick Assist to give and receive remote assistance. Remote Assistance and Easy Connect let someone you trust take over your Windows 10 PC and fix a problem from wherever they are.

Manage your Xbox subscription. Game Pass Ultimate or a supported free to play game is required for cloud gaming. See what else you can do to get the most out of your subscription.

Virtualization lets your PC emulate a different operating system, like Android™ or Linux. Enabling virtualization gives you access to a larger library of apps to use and install on your PC. If you upgraded from Windows 10 to Windows 11 on your PC, these steps will help you enable virtualization.