If your system is asking you for your BitLocker recovery key, the following information may help you locate your recovery key and understand why you're being asked to provide it. Important: Microsoft support is unable to provide, or recreate, a lost BitLocker recovery key.

For Microsoft 365 Family or Personal subscriptions: Select Install premium Microsoft 365 apps and follow the prompts to install or reinstall the desktop apps. On the Microsoft 365 subscription tab, select Manage. From here you can: Renew your subscription with a prepaid code or card. Learn more.

Get help and support, whether you're shopping now or need help with a past purchase. Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

If you want to track your Microsoft Rewards order after you redeem an award, sign in to the Rewards page with your Microsoft account, select Redeem and then select Order history. On the Order history page, find your order and then look under Status. Open Rewards dashboard.

Buy games & apps. Get help with purchase errors. Pre-order Xbox digital games in the Microsoft Store. Use PayPal with your Microsoft account. Use mobile operator billing with your Microsoft account. Update your billing address and payment options. Xbox Free Play Days FAQ.

If possible, use the same type of connection between your Surface or dock and your monitor. If you can’t use the same type of connection, we recommend one of these types of connections (in order of best results): USB-C, DisplayPort (Mini DisplayPort), HDMI, DVI, VGA.

Buy stuff from Microsoft Store online (from your mobile device, on Xbox One, in the Microsoft Store app on your Windows 10/11 or Windows 8.1 device, or via the web). For more info, see Shop and earn Microsoft Rewards points. Explore the earn page and the points breakdown page.

Download the Microsoft 365 Access Runtime which allows you to run Microsoft 365 Access applications if you don't have the desktop version of Microsoft 365 Access and need to use an application built to run with Access 2010 or later.

How to stay safe with a genuine Office license. Note: If you already bought genuine Office, but haven't installed it yet, make sure you Uninstall the counterfeit version of Office first. If you already installed genuine Office, uninstall both versions and then reinstall the genuine version.

That's why almost all online services - banks, social media, shopping and yes, Microsoft 365 too - have added a way for your accounts to be more secure. You may hear it called "Two-Step Verification" or "Multifactor Authentication" but the good ones all operate off the same principle.