Blue Screen errors (also sometimes called black screen errors or STOP code errors) can occur if a serious problem causes Windows to shut down or restart unexpectedly. You might see a message that says, "Windows has been shut down to prevent damage to your computer" or a similar message.

Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button. After your Surface restarts, we recommend you get the latest updates for Surface and Windows to help make sure your device is performing its best.

Turn your PC off completely. To shut down, select Start and then select Power > Shut down. Sleep uses very little power, your PC starts up faster, and you’re instantly back to where you left off.

To turn off your PC in Windows 10, select the Start button, select the Power button, and then select Shut down. I'm having trouble opening the Start menu

Surface won’t turn on or start. Fix problems with apps from Microsoft Store. Download drivers and firmware for Surface. Restore or reset Surface. Find support if Windows freezes, stops responding on your Surface, or if your Surface is starting up or running slowly.

Solution 1: Force a shut down and restart. Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen again (about 20 seconds), then release the power button. See Force a shut down and restart your Surface for more info. If Windows doesn’t start, try Solution 2.

Turn your PC off completely. To shut down, select Start and then select Power > Shut down. Sleep uses very little power, your PC starts up faster, and you’re instantly back to where you left off.

To turn off your PC in Windows 10, select the Start button, select the Power button, and then select Shut down. I'm having trouble opening the Start menu. Shut down (turn off) your PC.

Symptoms. When you click Start, click Shut Down, and then click Log Off User, you may be logged on again without a password prompt. Cause. This issue can occur if you configure your computer to log on automatically. Resolution. To resolve this issue, follow these steps: Click Start, point to Settings, and then click Control Panel.

Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button. After your Surface restarts, we recommend you get the latest updates for Surface and Windows to help make sure your device is performing its best.