[FIXED] Text may unexpectedly appear with a solid or dotted underline for Japanese users in Word [FIXED] The enter and backspace keys are not working as expected within a list in Word [FIXED] Advanced Typography settings are missing in classic Outlook and Word [FIXED] Keyboard shortcut for Bold changed in Word after update

Exit the Registry Editor and start Word. If Word starts and works correctly, you have resolved the problem (a damaged Word Options registry key). You may now have to change several settings to restore your favorite options in Word. If the problem is not resolved, restore the original Word Options registry key, and then try the next method.

These steps can help resolve the most common issues when you receive an Excel not responding error, Excel hangs or freezes when you launch it, or open an Excel workbook.

Word for Mac crashes and slow performance [FIXED] Word does not respond when using "Save as Picture" [FIXED] WordRake add-in causing Word for Mac to crash since upgrading to Catalina (OSX 15.0) Issues affecting Word for Mac features and add-ins [WORKAROUND] Files are grayed out when using the compare feature in Word for Mac

Word crashes and slow performance [FIXED] Word might close unexpectedly when a third-party app attempts to populate a document template [INVESTIGATING] Word might crash when performing a mail merge with templates (.dot/dotm) [FIXED] Word might crash with iManage Work Desktop for Windows (WDW) add-in enabled

Instructions to resolve issues when PowerPoint 2013 or PowerPoint 2016 doesn't respond, hangs, or freezes.

Last Updated: April 10, 2025 ISSUE Microsoft Word, Microsoft Excel, and Microsoft Outlook might stop responding after you install the KB5002700 security update for Office 2016. STATUS: FIXED This issue is resolved by installing the April 10, 2025, update for Office 2016 (KB5002623).

Fixes or workarounds for recent Office issues Excel for Microsoft 365 Word for Microsoft 365 Outlook for Microsoft 365 PowerPoint for Microsoft 365 Access for ...

This article describes how to troubleshoot Microsoft Outlook when it's used together with Microsoft 365 and: Outlook stops responding (hangs). Outlook crashes even though you aren't actively using it. Outlook crashes when you start it. Try steps 1 through 3 in order until the issue is cleared. If you go through all of those steps and Outlook is still crashing or not responding, complete step 4 ...

Provides steps to determine if an add-in is causing a crash (stopped working message) when you try to start an Office application.