Fixes an issue in which the Remote Assistance connection to a Windows 8.1, Windows 8, or a Windows 7 SP1-based Direct Access client computer fails. This issue occurs when Remote Assistance is initiated from inside the corporate network.

In this scenario, you are prompted to enter the credentials of the administrator. Additionally, the administrator receives a black screen in the Remote Assistance session. Cause. When a standard user account has been granted some additional privileges, the the remote administrator is not presented User Access Control elevation prompts. Resolution

There was a problem starting Remote Assistance - Remote Assistance is unavailable for the current user account. If you are using a Windows Guest account, try logging in with another account. If you are not using a Guest account, try restarting your machine.

Learn how to use Remote Desktop in Windows. On your Windows, Android, or iOS device: Open the Remote Desktop app (available for free from Microsoft Store, Google Play, and the Mac App Store), and add the name of the PC that you want to connect to (from Step 1). Select the remote PC name that you added, and then wait for the connection to complete.

次のいずれかの操作を行います。Easy Connect を初めて使用する場合は、[ Easy Connect を使用する] を選択します。または、以前に Easy Connect を使用したことがある場合は、支援するユーザーの連絡先名を選択します。

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Assume that you use Remote Assistance to connect to a computer that is running Windows 7. The desktop resolution of the Windows 7-based computer is 1366 x 768. In this situation, the Remote Assistance window does not display the desktop of the Windows 7-based computer correctly.

Contact Microsoft Support. What's new. Surface Pro; Surface Laptop; Surface Laptop Studio 2

The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components.

Contact Microsoft Support. What's new. Surface Pro; Surface Laptop; Surface Laptop Studio 2