Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Note: If you start to play a DVD or VCD in the Player Library, the Player automatically switches to Now Playing mode. The Blu-ray Disc format is not supported in Windows Media Player. To play a Blu-ray Disc, you need to use a non-Microsoft program that supports Blu-ray playback and a device capable of reading Blu-ray Discs.

Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default settings and basic device drivers aren't causing the issue.

If you can't find a file on your computer or you accidently modified or deleted a file, you can restore it from a backup (if you're using Windows backup) or you can try to restore it from a previous version.Previous versions are copies of files and folders that Windows automatically saves as part of a restore point.

If you need instructions for adding an email account using advanced settings, go to Use advanced setup to add a POP or IMAP email account in Outlook for PC. Outlook won't accept my password. If Outlook won’t accept your password and you know you’re using the right password for your Gmail account, you might have an older version of Outlook that doesn't currently support this faster Gmail ...

Right-click the app, select More, and then select Open file location.This opens the location where the shortcut to the app is saved. If there isn't an option for Open file location, it means the app can't run at startup.

Notes: Meeting recordings won't capture whiteboards, annotations, shared notes or content shared in the stage view by apps, and also won't include videos or animations embedded in PowerPoint Live presentations.

Scenario. Description. Recommended Solution. Add Teams meeting add-in for Outlook. Helps fix the issue where teams meeting add-in is missing or is not loaded, preventing you from creating teams meeting from Outlook.

Depending on the length of the video, generating closed captions can take several minutes. Once generated, you can watch the video in Stream and have captions displayed at the bottom of the screen.. When the caption have been created, the Generate button turns to Translate.Select Translate to change the spoken or screen language to automatically translate the captions.

Check the device. If the device doesn't appear to work at all (no lights appear on the device when it’s plugged in, or the cursor doesn't move or doesn't appear on the screen), connect the device to another PC and make sure the device works on that PC.