If Windows starts up slowly, runs slowly, or stops responding (freezes) on your Surface, here's info to help you get it working again. If Windows is frozen Force a shut down and restart Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen again (about 20 seconds), then release the power button.

After updating to Current Channel Version 1905 (Build 11629.20196) and higher, Outlook may hang at loading profile or won't start. You may notice that if you open Task Manager that other Office processes are unexpectedly listed even though you did not open the application.

Fixes an issue in which the logon process hangs at the "Welcome" screen or the "Please wait for the User Profile Service" error message window.

Screen flickering in Windows 10 is usually caused by a display driver issue or incompatible app. To determine whether a display driver or app is causing the problem, check to see if Task Manager flickers. Then, based on that information, you'll need to update, rollback, or uninstall your display driver or update or uninstall the app.

Basic troubleshooting steps for Windows 11 blue screens, black screens and stop code errors In most cases when Windows 11 restarts unexpectedly, the problem is resolved by the restart and no further action is needed. However, if Windows 11 restarts frequently due to the same stop code error, try these basic troubleshooting steps to resolve the ...

It's available only on devices with compatible hardware. Learn more. Only allow Windows Hello sign-in for Microsoft accounts on this device. If turned on, you disable the use of passwords for your Microsoft account, enhancing the security of your Windows device. To learn more, see Go passwordless with your Microsoft account.

Learn how to use annotation (powered by Microsoft Whiteboard) to collaborate with others on designs, presentations, and more while sharing your screen in a Microsoft Teams meeting.

When you try to log on to a Windows 8.1-based or Windows Server 2012 R2-based computer, the logon screen turns black after you enter the credentials. Then, the computer becomes unresponsive.

Learn how to troubleshoot Windows sign in issues, including problems signing in to your Windows device after upgrading.

Note If you need help setting up your external monitors, see How to use multiple monitors in Windows. If you’re having trouble setting up multiple monitors on Surface, see Troubleshoot connecting Surface to a second screen.