Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

The classic cold-call scam. The scammers call you and claim to be from the tech support team of Microsoft or another company. They offer to help solve your computer "problems".

Symptoms. When the operating system is in high-DPI mode, applications that use the Microsoft Foundation Classes (MFC) library of Microsoft Visual C++ 2013 may behave incorrectly.

Press the Start button on the taskbar, type settings, and then select Settings.; On Windows 10, select Update & Security.On Windows 11, select Windows Update.; On the Windows Update page, select Check for updates to see if any updates are available for your device.; Once the updates have downloaded, select Install now to start the installation.; Following installation, we recommend that you ...

个人设备的所有者或管理员激活了 BitLocker (在某些设备上也称为设备加密，) 通过“设置”应用或控制面板： 在这种情况下，激活 BitLocker 的用户选择了保存密钥的位置，或者在设备加密的情况下选择 (，) 自动将密钥保存到其 Microsoft 帐户。

Important: If your device is out of support, it is no longer receiving security updates from Microsoft and may become more vulnerable to security risks and viruses.Therefore, we strongly recommend that you update to the latest version of Windows. Each version of Windows is supported for 18 months.

注意: 如果知道密码，但只想更改密码，请转到“account.microsoft.com 安全”选项卡，然后选择“更改我的密码”。. 如果知道用户名和密码但已停止工作，请阅读我的用户名和密码已停止工作。

If you don't want to use OneDrive, the easiest solution is to unlink it. Follow the steps in Turn off, disable, or uninstall OneDrive, for how to unlink, hide, and uninstall OneDrive from your PC.

Para crear el medio de instalación, aquí puedes encontrar lo que necesitarás: Un equipo con una conexión estable a Internet. El tiempo de descarga variará en función de la conexión a Internet.

Published August 2021. This article is intended for users who are not able to upgrade to Windows 11 because their PC is not currently Secure Boot capable.