Confirm Do not disturb is Off. (In Windows 10, select Focus assist settings and confirm Get all notifications from your apps and contacts is Off.)

Sign out of your account and then sign in to your new account. If everything is fixed, move your personal data and files to the new account. To move your personal files from your old account to your new account, try opening File Explorer, expanding This PC > OSDisk (C:), and looking in the Users folder, where you should see folders for both accounts.

For a black screen, use the following keyboard shortcut: Windows logo key + Ctrl + Shift + B.

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Para obter suporte no Outlook.com, clique aqui ou selecione Ajuda na barra de menus e digite sua consulta. Se a autoajuda não resolver seu problema, role para baixo até Ainda precisa de ajuda? e selecione Sim.. Para entrar em contato conosco no Outlook.com, você precisará entrar.

提示: 登入時，如果您下次想要直接移至信箱，請在 [保持登入?] 提示中選取 [是] (不建議用於共用電腦)。 或者，選取 [不要再顯示這個] 方塊，然後選取 [否]，這樣每次都會提示您輸入密碼。. 如果您無法登入或忘記您的使用者名稱或密碼，請使用我們的 [登入疑難排解員]。

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Important: If your device is out of support, it is no longer receiving security updates from Microsoft and may become more vulnerable to security risks and viruses.Therefore, we strongly recommend that you update to the latest version of Windows. Each version of Windows is supported for 18 months.

To check for any security issues, go to Windows Defender settings, select Show details, and check your security status.

Notas: A sua palavra-passe do Hotmail ou Outlook.com é a mesma que a palavra-passe da sua Conta Microsoft. Se conseguir iniciar sessão mas estiver a ter problemas com o Outlook.com, verifique o estado do serviço.Se o estado não estiver verde, aguarde até que o serviço volte ao normal e tente novamente.