Resolve Windows blue screen errors with tips and resources to do your own troubleshooting, or contact the Microsoft support if you need more help.

How to determine what is causing the problem after you do a clean boot. If your problem does not occur while the computer is in a clean boot environment, then you can determine which startup application or service is causing the problem by systematically turning them on or off and restarting the computer.

Note: The scan creates a backup file during the repair process.To change the default name or location of this backup file, in the Enter name of backup file box, enter a new name, or choose Browse to select the file you want to use. You may need to run the tool several times in order to repair your Outlook Data File.

Hide or display zero values in Excel worksheets by using an option in the Advanced tab, or by using a number format, using a conditional format, a function, and by hiding zeros in PivotTable reports.

OneDrive not connected. If you cannot sign in to your OneDrive sync app, or you see a message saying OneDrive is not connected, let our troubleshooter guide you through the steps to get syncing again, or follow the steps below.

Note: If you don’t want to start your Surface from your USB drive, make sure the drive isn't inserted in the USB port on your Surface when you start it.

Note: Microsoft is updating the way we ask for permission to use your voice data to improve Microsoft products that use our speech recognition technology.This may impact the data you see on your privacy dashboard. To learn more about these changes, see How does Microsoft protect my privacy while improving its speech recognition technology?

Safe mode starts Windows with a minimal set of drivers and services to help troubleshoot issues. If a problem doesn't reappear when you start your PC in safe mode, you can eliminate the default settings and basic device drivers and services as possible causes.

The Advanced Boot Options screen lets you start Windows in advanced troubleshooting modes. You can access the menu by turning on your computer and pressing the F8 key before Windows starts.

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