Returning items you bought from Microsoft for exchange or refund
Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund.
Applies To:
Microsoft account dashboard
Your CD or DVD drive is not recognized by Windows or other programs
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
Microsoft 365 help & learning
Get Microsoft 365 support, help, and learning resources. Organize your life, expand your creativity, and protect what’s important with Microsoft 365
Applies To:
Office 2021, Office 2021 for Mac, Office 2019, Office 2019 for Mac, Office 2016, Microsoft 365 for home, Microsoft 365 for Mac, Microsoft 365 for Windows
激活 Office - Microsoft 支持
解决激活错误. 如果 Microsoft 365 无法激活，其最后会变为未授权，且 Microsoft 365 的所有编辑功能都会被禁用。 Microsoft 可能由于多种原因变为未授权。
Applies To:
Excel for Microsoft 365, Word for Microsoft 365, Outlook for Microsoft 365, PowerPoint for Microsoft 365, Access for Microsoft 365, OneNote for Microsoft 365, Publisher for Microsoft 365, Visio Plan 2, Excel 2021, Word 2021, Outlook 2021, PowerPoint 2021, Access 2021, Project Standard 2021, Publisher 2021, Visio Professional 2021, Visio Standard 2021, Office 2021, OneNote 2021, Excel 2019, Word 2019, Outlook 2019, PowerPoint 2019, Access 2019, Project Standard 2019, Publisher 2019, Visio Professional 2019, Visio Standard 2019, Office 2019, Excel 2016, Word 2016, Outlook 2016, PowerPoint 2016, Access 2016, OneNote 2016, Publisher 2016, Office 2016, Microsoft 365 for home, Office for business, Office.com, Project for Office 365
Use Smart charging in Windows - Microsoft Support
Lithium-ion batteries wear out over time, which can result in a battery not holding a charge for as long as it did when it was new. Keeping the battery charged to 100% all the time can cause it to deteriorate faster.
How to log in to Microsoft Teams - Microsoft Support
Learn how to log in to Microsoft Teams with your Microsoft 365 account. This step-by-step guide from Microsoft Support walks you through the process of accessing Teams on desktop, web, and mobile devices.
Applies To:
Microsoft Teams
What to do if Microsoft Edge isn't working - Microsoft Support
Here are some solutions to common problems with the new Microsoft Edge . If Microsoft Edge keeps crashing. If you can't open Microsoft Edge, or if it opens briefly and then closes, or if you’re unable to open specific webpages, here are some things you can try.
How to recover a hacked or compromised Microsoft account
If your account has been hacked, use our sign-in helper tool below to help guide you to the right solutions. The tool will ask for your email address or phone number, and either show appropriate self-help, or offer the chance to talk to an agent.
Stay up to date with news and interests - Microsoft Support
The taskbar can display the temperature in Celsius (°C) or Fahrenheit (°F). To switch between these two units, select the weather icon on the taskbar, select the Edit location and unit icon on the weather card, select Celsius or Fahrenheit on the weather, and select Save. News and interests is supported in any taskbar orientation.
Set up an authenticator app as a two-step verification method
Note: If you receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). select Allow so the authenticator app can access your camera to take a picture of the QR code in the next step.If you don't allow the camera, you can still set up the authenticator app as described in Manually add an account to the app.