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首先尝试以下操作. 首先尝试执行以下操作来帮助你解决连接问题或缩小该问题的范围。 运行获取帮助以排查和修复常见的连接问题。右击任务栏右侧的网络图标，然后选择“诊断网络问题”或打开“获取网络和 Internet 帮助”

如果你忘记了你的 Windows 登录信息，请使用我们的自助工具让你重新进入你的帐户： 获取帮助. 如果你尝试登录到 Windows 并收到错误消息“我们无法登录到你的帐户”，或者你看到操作中心通知，指出“你已使用临时配置文件登录”，Windows 将创建一个临时配置文件并登录到该配置文件。

查找 Windows 7 或 Windows 8.1 的产品密钥. 卸载或重新安装 Windows 7 或 Windows 8.1 时，通常需要产品密钥。 通常，如果购买的是实物 Windows 拷贝，产品密钥应该在标签上或者在 Windows 随附包装盒中的卡上。

安裝 Windows 11. 當 Windows 11 升級已針對您的特定電腦進行測試並驗證之後，Windows Update 會指出它已準備好安裝。 若要檢查 Windows 11 是否已準備好安裝到您的裝置，請前往 [啟動] > [設定] > [更新與安全性] > Windows Update ，然後選取 [檢查更新]。 如果您的裝置可以升級，而您想要繼續進行，請下載並安裝它。

Note: In the following countries, you can cancel your subscription, and depending on the subscription length you may be entitled to a prorated refund.See Countries with prorated refunds for Microsoft subscriptions for more information. Any subscription length - Canada, Israel, Korea, and Turkey Subscriptions longer than 1 month and renewed - Denmark, Finland, Germany (purchases on or after ...

如果遇到未从 中安装的应用的问题Microsoft Store，请确保 允许桌面应用访问相机已打开。无法关闭单个桌面应用的相机访问权限。 Internet 浏览器（如 Microsoft Edge）和许多视频会议应用（如 Microsoft Teams）是需要启用此设置的桌面应用。

Your files will remain intact. You will remain part of the Family group, but all your Microsoft 365 Family benefits will also expire. You will lose access to the fully functional desktop Office applications, but you will still be able to view and print your Office files. You won’t be able to edit them or create new documents.

If you don’t have access to the account that made the purchase, you’ll need to contact your financial institution for a refund. We provide digital game product refunds as part of a consistent and reliable buying experience. However, if it appears refunds are being abused, we reserve the right to stop offering refunds except where legally ...