If your account has been hacked, use our sign-in helper tool below to help guide you to the right solutions. The tool will ask for your email address or phone number, and either show appropriate self-help, or offer the chance to talk to an agent.

With a Microsoft or Xbox gift card, you let the lucky recipient choose the gift they want.There are no fees or expiration dates, and either card can be used to buy: Popular games, apps, and add-ons for Windows and Xbox.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Find Microsoft Excel help and learning resources. Explore how-to articles, guides, training videos, and tips to efficiently use Excel.

To learn more about changing mic settings in Microsoft Teams (free), see Manage your device settings in Microsoft Teams (free). Check your microphone. Some devices have a physical mute option on the device itself, so check that your headphone boom is not in the mute position (usually upright or away from your mouth), or that your external mic's physical mute button is not turned on.

Learn how to download, customize, and troubleshoot Windows Media Player 12 with helpful guides and tips.

解决激活错误. 如果 Microsoft 365 无法激活，其最后会变为未授权，且 Microsoft 365 的所有编辑功能都会被禁用。 Microsoft 可能由于多种原因变为未授权。

If the USB recovery drive doesn’t work on your Surface. If you can’t boot from your USB recovery drive or don’t see the Recover from a drive option, you may need to ensure that the boot-from-USB function in the Surface BIOS is enabled or configure the boot order so the USB drive is the first option. For more info, see Boot Surface from a USB device.

Note: In the following countries, you can cancel your subscription, and depending on the subscription length you may be entitled to a prorated refund.See Countries with prorated refunds for Microsoft subscriptions for more information. Any subscription length - Canada, Israel, Korea, and Turkey Subscriptions longer than 1 month and renewed - Denmark, Finland, Germany (purchases on or after ...

How to determine what is causing the problem after you do a clean boot. If your problem does not occur while the computer is in a clean boot environment, then you can determine which startup application or service is causing the problem by systematically turning them on or off and restarting the computer.