Returning items you bought from Microsoft for exchange or refund
Digital goods like apps, games, add-on content, subscriptions, movies, TV shows, and books aren't returnable unless the offer for applicable law states that you're eligible for a refund.
Applies To:
Microsoft account dashboard
تسجيل الدخول إلى Xbox | Xbox Support
هل تحتاج إلى مساعدة في إعداد حساب Xbox أو تسجيل الدخول إلى Xbox علي وحدة التحكم أو الكمبيوتر الشخصي أو جهاز المحمول؟ سيساعدك هذا الحل في تسجيل الدخول أو إنشاء حساب جديد.
查找 Microsoft 帐户用户名 - Microsoft 支持
如果知道用户名和密码但已停止工作，请阅读 我的用户名和密码已停止工作。. 如果你忘记了 Microsoft 帐户用户名或电子邮件地址， 并且 之前已在 Microsoft 帐户上设置了其他 安全信息 ，请按照以下步骤操作。
How to change your Xbox gamertag | Xbox Support
Press the Xbox button to open the guide, and then go to Profile & system.; Select your Xbox profile (or select Choose a profile and sign in to your account).; Select My profile > Customiseprofile, and then select your current gamertag.; Under Choose your new gamertag, enter the gamertag that you want in the available text box, and then select Check availability.
下载Microsoft Authenticator - Microsoft 支持
中国的身份验证方法. 中国仅提供有限的身份验证方法。 用户可以将 Authenticator 设置为在其设备上接收可用于验证其身份的验证码，而不是使用推送通知进行双重验证。
Digital Game Purchase Refund Terms | Xbox Support
These Digital Game Purchase Refund Terms cover Microsoft Store’s digital game offers, Xbox apps (excluding movies and tv apps), digital gaming bundle offers, and digital durable and consumable gaming offers, such as game season passes, virtual currency, and microtransactions, whether made available through the Xbox console device or on your PC (collectively “Digital Game Products”) only.
View your Microsoft Store order history - Microsoft Support
If you bought a physical item from the Microsoft Store, and we're shipping it to you, you can check the status on the order history page.If the status of your order is Shipped, check for a Track Shipping link below the status.Pending orders may require updated information or change of payment method. Recent purchases may not have a status right away.
Applies To:
Microsoft account dashboard
Track your order from Microsoft Store - Microsoft Support
If the status of your order is Shipped, check for a Track Shipping link below the status.Pending orders may require updated information or change of payment method. Recent purchases may not have a status right away. Check back later to see the progress of your order. How soon will my items ship?
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Contact - Microsoft Support
Contact Microsoft Support. What's new. Surface Pro; Surface Laptop; Surface Laptop Studio 2