Sign out of your account and then sign in to your new account. If everything is fixed, move your personal data and files to the new account. To move your personal files from your old account to your new account, try opening File Explorer, expanding This PC, selecting OSDisk (C:), and looking in the Users folder, where you should see folders for both accounts.

Tip: If you're a Microsoft 365 Family or Personal subscriber you get Microsoft Defender, our advanced security software for Windows, Mac, iOS, and Android, as part of your subscription.Learn more at Getting started with Microsoft Defender.

After you turn on two-step verification or set up the Authenticator app, you may run into issues if you use older devices (like Xbox 360 or a mail-sending security camera) that don't support two-step verification. For those devices, you can sign in with an app password instead. An app password is a long, randomly generated password that you provide only once instead of your regular password ...

Select Review activity to check for any unusual sign-in attempts on the Recent activity page.If you see account activity that you're sure wasn't yours, let us know and we can help secure your account—if it's in the Unusual activity section, you can expand the activity and select This wasn't me.If it's in the Recent activity section, you can expand the activity and select Secure your account.

Tip: If your can't get the code by email or phone, you might be able to enter an email address that's different from the one you're trying to recover. Go to the Recover your account page and follow the prompts.

Alarms and timers work even if the app is closed or your device is locked. If you see a warning that notifications only show if the device is awake, make sure your device doesn’t go to sleep (Go to Start > Settings > System > Power & battery , then select Screen, sleep, & hibernate timeouts to adjust your device’s sleep settings).

The steps to access the repair tool vary depending on your operating system. Right-click the Start button (lower-left corner) and select Apps and Features on the pop-up menu.

Learn how to create engaging presentations and connect with your audience using PowerPoint's AI, 3D, and design features.

Learn how to run Windows Update Troubleshooter to resolve errors downloading or installing Windows updates.

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