Try these steps if you’re having trouble buying apps, games, or downloads from the Microsoft Store.

Check the Xbox services, games, and apps for any service outages.

中国的身份验证方法. 中国仅提供有限的身份验证方法。 用户可以将 Authenticator 设置为在其设备上接收可用于验证其身份的验证码，而不是使用推送通知进行双重验证。

Important: Some banks and financial institutions have implemented new security measures to combat fraud. You may need to verify who you are before the transaction will go through.

سنعرض لك خيارات دعم ذاتي أولاً. تتوفر مساعدة إضافية إذا احتجت إليها، بما في ذلك، الدردشة المباشرة مع أحد مختصي Microsoft.

若要在 Outlook.com 中获取支持，请单击此处或选择菜单栏上的帮助，然后输入查询。 如果自助服务无法解决问题，请向下滚动到“仍需要帮助？”，然后选择“是”。 若要在 Outlook.com 中联系我们，需要登录。

If you want to track your Microsoft Rewards order after you redeem an award, sign in to the Rewards page with your Microsoft account, select Redeem and then select Order history.On the Order history page, find your order and then look under Status.. Open Rewards dashboard

提示: 如果要绕过“文件”>“打开”并始终使用“打开”对话框，请执行此操作：选择“文件 > 选项 > 保存”，然后选择“打开或保存文件时不显示 Backstage”框检查。然后，关闭所有打开的 Office 应用程序再重新打开。 请注意，此更改仅影响按 Ctrl+O 访问“打开文件”对话框时看到的内容。

This article explains how to renew your Microsoft 365 subscription for personal or family use and what you can do after you renew.It also provides detailed troubleshooting help.. If you need help managing your payment, see Add, update, or remove credit cards and other ways to pay.. If you want to check prices before you renew, see Choose the right Microsoft 365 for you.

Important: We recommend that you watch the video below and review the guidance for filling out the recovery form before trying the form again.. If you are unable to use the account recovery form because you don't recognize the additional account security information, use our Sign-In Helper.. To protect your account and its contents, our support agents and advocates are not allowed to send ...