An upgrade differs from an update in that it moves your PC from a previous version of Windows—such as Windows 10—to Windows 11. This FAQ is intended to answer questions about upgrading to Windows 11.

Learn how to troubleshoot USB-C problems in Windows and fix USB devices, ports, and adapters not working properly.

Learn how to run Windows Update Troubleshooter to resolve errors downloading or installing Windows updates.

Microsoft Support offers assistance for Microsoft products, including how-to articles, videos, and training for various software and devices.

Learn how to manage your Microsoft devices. Add, remove, register, or rename a device on your Microsoft account.

Check the Xbox services, games, and apps for any service outages.

Learn how to use Remote Desktop in Windows. On your Windows, Android, or iOS device: Open the Remote Desktop app (available for free from Microsoft Store, Google Play, and the Mac App Store), and add the name of the PC that you want to connect to (from Step 1). Select the remote PC name that you added, and then wait for the connection to complete.

Learn how to troubleshoot Windows Media Player errors. Explore resources for general help with Windows Media Player.

Go to Settings > Apps > Apps & features to change whether you're shown app recommendations when trying to install apps from outside the Store.

Windows 10 and 11 contain a large set of emojis. To insert one: Put your cursor where you want the emoji.