You may see an "account frozen" message and icon if you have exceeded your storage allowance and/or haven't signed in for a long time. You just need to get back under your Microsoft storage quota to get access to your files again.

New to Xbox gaming on PC? Here's how to get started.

Cause. The device has no drivers installed on your computer, or the drivers are configured incorrectly. Recommended Resolution. Update the Driver. In the device's Properties dialog box, click the Driver tab, and then click Update Driver to start the Hardware Update Wizard.Follow the instructions to update the driver.

If you want to run Windows 7 on your PC, here's what it takes: 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor*

Windows 10, version 22H2 update history; July 23, 2024—KB5040525 (OS Build 19045.4717) Preview; July 9, 2024—KB5040427 (OS Builds 19044.4651 and 19045.4651)

Windows 11, version 23H2 ; July 25, 2024—KB5040527 (OS Builds 22621.3958 and 22631.3958) Preview; July 9, 2024—KB5040442 (OS Builds 22621.3880 and 22631.3880)

注意: 选择自定义电源计划时，可能无法更改电源模式。如果在 Power & 电池设置中无法设置电源模式，请打开"控制面板"，选择"系统和安全">"电源选项"，然后选择"均衡电源计划"。

Windows 11, version 23H2 ; July 25, 2024—KB5040527 (OS Builds 22621.3958 and 22631.3958) Preview; July 9, 2024—KB5040442 (OS Builds 22621.3880 and 22631.3880)

另请参阅. 我无法从 Microsoft Store 找到或安装应用. 需要更多帮助吗？ 请联系支持人员. 有关技术支持，请转到联系Microsoft 支持，输入问题并选择“获取帮助”。 如果仍然需要帮助，请选择“联系支持人员”以转至最佳支持选项。

Devices running Windows 11 version 22H2 and older. If you're running Windows 11 version 22H2 and older, Windows 10, Windows 8.1, Windows 7 or any other earlier OS version, your device will not be affected by the MSDT Troubleshooter retirement.