Check the device. If the device doesn't appear to work at all (no lights appear on the device when it’s plugged in, or the cursor doesn't move or doesn't appear on the screen), connect the device to another PC and make sure the device works on that PC.

Note: If you have a suite such as Microsoft 365 Family, Office Home & Student 2016, or Office Home and Student 2013, search for the suite name, even if it's just a particular application you want to repair such as Word or Excel.If you have a standalone application such as Word or Excel, search for the application name.

Important: Steps may be different between new and classic Outlook for Windows. To determine which version of Outlook you're using, look for File on the ribbon.If there's no File option, follow the steps under the New Outlook tab. If the File option appears, select the tab for Classic Outlook.

Note: If you're an IT admin, managing Surface for Business devices in your organization, see Recovery tool (Surface IT Toolkit) for another way to restore a supported Surface device to its factory state.

With Word for the web, you use your web browser to create, view, and edit the personal documents that you store on OneDrive.If your organization or college has a Microsoft 365 plan or SharePoint site, start using Word for the web by creating or storing documents in libraries on your site.Save changes. Word saves your changes automatically.

Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Note To use many of the Xbox features within Game Bar, including Xbox Social features, you must have the Xbox app for Windows installed. To use Xbox Social features, sign in to Game Bar with your Microsoft account. Press the Windows logo key + G to open Game Bar, choose Settings > Accounts, select Sign in, and then follow the steps.

If you're not sure which OneDrive version is better for you, you can review the reasons to choose the 64-bit version, the 32-bit version, ARM64 version for Windows, or the Apple silicon version for Mac. If you know what version you want, you can learn how to install it.. If you already have OneDrive, but you're not sure which version you have, check out Which version of OneDrive am I using?

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This page includes accessibility help articles for people who use Windows voice access to control their PC and author text using their voice.