Things to try first. Try these things first to help you fix or narrow down the connection problem. Run Get Help to troubleshoot and fix common connection problems. Right click the network icon in the right side of the taskbar and select Diagnose network problems or open Get Help for Network & Internet

To open the Start menu—which contains all your apps, settings, and files—you can do any of the following: On the center or left end of the taskbar, select the Start icon.

OneDrive not connected. If you cannot sign in to your OneDrive sync app, or you see a message saying OneDrive is not connected, let our troubleshooter guide you through the steps to get syncing again, or follow the steps below.

If you forgot your PIN and need to reset it, you can do so from the Windows sign-in screen. Look below the PIN text box: If you see I forgot my PIN , select it and follow the instructions to reset your PIN.If there are multiple accounts on the device, choose the one you need to reset.

Check the Xbox services, games, and apps for any service outages.

If either of the categories above apply to you, use the following procedures to update your browser: Update once. In the browser, go to Settings and more > Help and feedback > About Microsoft Edge (edge://settings/help).. If the About page shows Microsoft Edge is up to date., you don't need to do anything.

Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date; Requests are for games in which you haven’t accumulated a significant amount of play time

Notes: If you don't see Go to Microsoft Store on the Activation page, contact your organization's support person.. If you made a substantial hardware changes to your device (such as replacing the motherboard) and you have a valid product key, try to activate Windows by phone.

Cookies are small pieces of data stored on your device by websites you visit. They serve various purposes, such as remembering login credentials, site preferences, and tracking user behavior.

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