Note: If you're an IT admin, managing Surface for Business devices in your organization, see Recovery tool (Surface IT Toolkit) for another way to restore a supported Surface device to its factory state.

If the USB recovery drive doesn’t work on your Surface. If you can’t boot from your USB recovery drive or don’t see the Recover from a drive option, you may need to ensure that the boot-from-USB function in the Surface BIOS is enabled or configure the boot order so the USB drive is the first option. For more info, see Boot Surface from a USB device.

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在 “个性化设置背景”旁边的列表中，选择“图片”、“ 纯色”、“ 幻灯片放映”或“ Windows 聚焦 (”，) 查看来自世界各地的新图像。 注意: 如果无法选择 “Windows 聚焦 ”选项，则表示管理员可能已禁用该功能，或者你可能尚未获取更新。

Optimizing your drives can help your PC run smoother and boot up faster. To optimize them: Select the search bar on the taskbar and enter defrag.

Training: Learn how to create a shareable link to make it easy to share files in a document, email, or IM.

The Advanced Boot Options screen lets you start Windows in advanced troubleshooting modes. You can access the menu by turning on your computer and pressing the F8 key before Windows starts.

如果在 BitLocker 无法与可能的攻击区分开来的硬件、固件或软件中进行更改，也可能会发生这种情况。 在这些情况下，BitLocker 可能需要更高的恢复密钥安全性，即使该用户是设备的授权所有者也是如此。 这是为了确保尝试解锁数据的人员确实已获得授权。

If you can’t locate a lost file from your backup, then you can use Windows File Recovery, which is a command line app available from the Microsoft Store.Use this app to try to recover lost files that have been deleted from your local storage device (including internal drives, external drives, and USB devices) and can’t be restored from the Recycle Bin.

Contact Support For help with your Microsoft account and subscriptions, visit Account & Billing Help. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help.If you still need help, select Contact Support to be routed to the best support option. Admins