Microsoft Virtual Agent
We've taken down the support experience you were looking for, but there are many more ways to get help. Try one of these support sites for issues with Microsoft products.
POP, IMAP, and SMTP settings for Outlook.com
If you're trying to add your Outlook.com account to Outlook or another mail app, you might need the POP, IMAP, or SMTP settings. You can find them below or by viewing them in your Outlook.com settings.. Outlook and Outlook.com may be able to detect your account's mailbox settings automatically, but for other non-Microsoft accounts, you may need to contact your email provider for their settings.
Applies To:
Outlook for Microsoft 365, Outlook for Microsoft 365 for Mac, Outlook 2021, Outlook 2021 for Mac, Outlook 2019, Outlook 2019 for Mac, Outlook 2016, Outlook Web App for Office 365, Outlook Web App for Office 365 Small Business, Outlook on the web, Outlook.com, Outlook Web App for Office 365 operated by 21Vianet, Outlook Web App Light, New Outlook for Windows, Outlook for Android, Outlook Mail for Windows 10, Outlook on the web for Exchange Server 2016, Outlook on the web for Exchange Server 2019, Outlook Web App
Receive Remote Assistance Support from Microsoft
Remote Assistance Support from Microsoft allows a Microsoft support professional in another location to view your computer screen and work on your computer over a secured connection.Protect yourself from tech support scams.
Chat with employees and customers - Microsoft Support
Chat with employees, customers, and partners in Microsoft Teams. Enable guest access to chat with anyone you invite.
Applies To:
Office for business, Microsoft 365 admin
Getting started with Microsoft Family Safety - Microsoft Support
A family group is a set of individuals connected through the Microsoft Family Safety app on their Windows, Xbox, or mobile devices. Establishing a family group is an easy, effective way to encourage healthy online habits and manage busy schedules.
Applies To:
Microsoft Family Safety
Unlicensed Product and activation errors in Office
Tip: In Windows 7, you can synchronize your computer clock with an Internet time server to keep the computer clock up to date.To do this, select the date or time in the bottom right-hand corner of your screen, and then select Change date and time settings.Select the Internet Time tab, select Change settings, select Synchronize with an Internet time server, and then select Update now.
Applies To:
Excel for Microsoft 365, Word for Microsoft 365, Outlook for Microsoft 365, PowerPoint for Microsoft 365, Access for Microsoft 365, OneNote for Microsoft 365, Project Online Desktop Client, Publisher for Microsoft 365, Visio Plan 2, Excel 2021, Word 2021, Outlook 2021, PowerPoint 2021, Access 2021, Project Professional 2021, Project Standard 2021, Publisher 2021, Visio Professional 2021, Visio Standard 2021, Office 2021, OneNote 2021, Excel 2019, Word 2019, Outlook 2019, PowerPoint 2019, Access 2019, Project Professional 2019, Project Standard 2019, Publisher 2019, Visio Professional 2019, Visio Standard 2019, Office 2019, Excel 2016, Word 2016, Outlook 2016, PowerPoint 2016, Access 2016, OneNote 2016, Project Professional 2016, Project Standard 2016, Publisher 2016, Visio Professional 2016, Visio Standard 2016, Office 2016, Microsoft 365 for home, Office for business, Office 365 Small Business, Microsoft 365 admin, InfoPath 2013
Countries with prorated refunds for Microsoft subscriptions
Tip: If your payment is past-due, you can cancel the subscription immediately.Go to Services, and for the subscription you want to cancel select Manage > Cancel subscription, and then follow the remaining prompts.Once you cancel, you won't be charged for the past-due amount.
Installing Microsoft Defender - Microsoft Support
After setting up web protection, we'll set up anti-malware protection.To do this we need to ask for a couple more permissions. Access device storage. Microsoft Defender scans apps and files on your device to watch for possible threats.
Applies To:
Microsoft Defender on Android, Microsoft Defender on iOS, Microsoft Defender on Mac, Microsoft Defender on Windows
Microsoft Virtual Agent
We've taken down the support experience you were looking for, but there are many more ways to get help. Try one of these support sites for issues with Microsoft products.
Account has been locked - Microsoft Support
Important: After you submit the form, a Microsoft Online Safety support agent will review it and contact you by email. Please do not submit additional requests, as this may slow down our response time.