An upgrade differs from an update in that it moves your PC from a previous version of Windows—such as Windows 10—to Windows 11. This FAQ is intended to answer questions about upgrading to Windows 11.

Note: You might not be able to change the power mode when a custom power plan is selected.If you can’t set the power mode in Power & battery settings, open Control Panel, select System and Security > Power Options, then choose a Balanced power plan.

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Cookies are small pieces of data stored on your device by websites you visit. They serve various purposes, such as remembering login credentials, site preferences, and tracking user behavior.

Important: You don't need to remove old security information unless there is an account security risk (e.g. someone else has access to your old mailbox).

The files on your OneDrive are private until you share them. Keep in mind that when you share folders with Edit permissions, people you share with can add the shared folders to their own OneDrive.. This lets them keep the folder alongside their own folders and items, easily move items between folders, and more easily work on it offline.

Why accounts are locked and disabled. Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement.Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:

Note: If you forgot your account info and had to reset your security info, you must wait 60 days before closing your account.

¿Está preparado para instalar? Antes de empezar, asegúrate de que tu PC o Mac cumple los requisitos del sistema.. Si ya ha canjeado una clave de producto, simplemente va a reinstalar las aplicaciones o sabe que tiene una licencia asignada a través del trabajo o la escuela, puede ir directamente a la sección iniciar sesión para descargar e instalar Microsoft 365 u Office.

Tip: If you're a Microsoft 365 Family or Personal subscriber you get Microsoft Defender, our advanced security software for Windows, Mac, iOS, and Android, as part of your subscription.Learn more at Getting started with Microsoft Defender.