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Note: If you forgot your account info and had to reset your security info, you must wait 60 days before closing your account.

Learn how to run Windows Update Troubleshooter to resolve errors downloading or installing Windows updates.

Why accounts are locked and disabled. Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement.Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:

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Billing & payments. Your dashboard is also where you can: Buy, renew, or cancel a subscription.

If you want to give access to desktop apps, make sure that Let desktop apps access your microphone is turned on.You can't turn off microphone access for individual apps. Others can't hear me. Try the following solutions:

That verification method isn’t working right now: Sometimes the block may be tied to the verification method you are using.Try using another verification method connected to your account. For example, if you are using SMS to verify yourself and are hitting a block, try using an alternate email that is connected to the account to receive your authorization code.

When you get a new device and start up Windows 10 for the first time, the antivirus protection that comes installed with the device is your default security app.

若要在 Windows 11 中检查激活状态，请选择“开始 ”按钮，然后选择“设置 > 系统 ” ，然后选择“激活 ”。 。 激活状态将在“激活”旁边列出。 在“设置”中检查激活状态. 你将在“激活”页面上看到以下一条激活状态消息：