In the search box on the taskbar, type device manager, then select Device Manager from the menu.

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To open the Start menu—which contains all your apps, settings, and files—you can do any of the following: On the center or left end of the taskbar, select the Start icon.

Check the device. If the device doesn't appear to work at all (no lights appear on the device when it’s plugged in, or the cursor doesn't move or doesn't appear on the screen), connect the device to another PC and make sure the device works on that PC.

Safe mode starts Windows with a minimal set of drivers and services to help troubleshoot issues. If a problem doesn't reappear when you start your PC in safe mode, you can eliminate the default settings and basic device drivers and services as possible causes.

To pin Quick Assist to your taskbar so you can quickly get back to it, after Quick Assist is open, right-click (or press and hold) the icon on your taskbar > Pin to taskbar. If the old app icon still appears on your device, make sure you select the new app icon.

你可以使用安装介质（U 盘或 DVD）来安装 Windows 的新副本、执行全新安装或重新安装 Windows。 要创建安装介质，请转到软件下载网站，你可以在这里找到分步说明。 在该网站上，你可以选择 Windows 版本，并使用 U 盘或 DVD 创建自己的安装介质。

Repair programs in Control Panel. Select the Advanced options link under the name of the app (some apps don't have this option). On the page that opens, select Repair if it's available.If it isn't available or doesn't fix the problem, select Reset.

Learn how to manage extensions in Microsoft Edge, including adding, disabling, or removing them as needed.

Note: If you start to play a DVD or VCD in the Player Library, the Player automatically switches to Now Playing mode. The Blu-ray Disc format is not supported in Windows Media Player. To play a Blu-ray Disc, you need to use a non-Microsoft program that supports Blu-ray playback and a device capable of reading Blu-ray Discs.