Why accounts are locked and disabled. Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement.Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:

Contact Microsoft Support. What's new. Surface Pro; Surface Laptop; Surface Laptop Studio 2

Find out how to use Game Bar to capture game play, chat with friends, track achievements, and more.

If you're running Windows 8.1 or earlier, or if your PC doesn't meet the minimum system requirements to run Windows 11, consider moving to a new Windows 11 device. Find a PC that meets your needs. Set up your Microsoft account to transfer files and favorites. One account connects your device across Microsoft apps and services like Microsoft 365, OneDrive, Edge, and Microsoft Store.

Uninstall from the Start menu. Select Start > All apps and search for the app in the list shown.

Note: If you forgot your account info and had to reset your security info, you must wait 60 days before closing your account.

To add another account to OneDrive on your computer. If you already have a personal OneDrive account set up, you can only add work or school accounts.

To pin Quick Assist to your taskbar so you can quickly get back to it, after Quick Assist is open, right-click (or press and hold) the icon on your taskbar > Pin to taskbar. If the old app icon still appears on your device, make sure you select the new app icon.

Important: You don't need to remove old security information unless there is an account security risk (e.g. someone else has access to your old mailbox).

If Windows Update finds an updated driver, it will download and install it, and your printer will automatically use it. If a device driver couldn’t be installed automatically, there may be an optional driver available that your printer can use.