If you try to add an IMAP account to Outlook, for example a Gmail account, Apple account, Yahoo account, or an account from your local ISP, and you're not prompted to enter your password, use the following steps to work around the problem.

Why accounts are locked and disabled. Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement.Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:

Here's how to change the size of text, images, and apps in Windows. To change your display in Windows, select Start > Settings > Accessibility > Text size.To make only the text on your screen larger, adjust the slider next to Text size.To make everything larger, including images and apps, select Display , and then choose an option from the drop-down menu next to Scale.

Important: You don't need to remove old security information unless there is an account security risk (e.g. someone else has access to your old mailbox).

Notes: Meeting recordings won't capture whiteboards, annotations, shared notes or content shared in the stage view by apps, and also won't include videos or animations embedded in PowerPoint Live presentations.

Learn more. Fix problems with apps from Microsoft Store. Manage your purchases from the Microsoft Store. Need more help? Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help.If you still need help, select Contact Support to be routed to the best support option.

Cookies are small pieces of data stored on your device by websites you visit. They serve various purposes, such as remembering login credentials, site preferences, and tracking user behavior.

Note: If you forgot your account info and had to reset your security info, you must wait 60 days before closing your account.

Microsoft support is here to help you with Microsoft products. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more.

At Microsoft, we're guided by our AI principles, our Responsible AI Standard, and decades of research on AI, grounding, and privacy-preserving machine learning.Data privacy and security is a key principle of responsible AI. We aim to help our customers use our AI products responsibly, sharing our learnings, and building trust-based partnerships.