Check the device. If the device doesn't appear to work at all (no lights appear on the device when it’s plugged in, or the cursor doesn't move or doesn't appear on the screen), connect the device to another PC and make sure the device works on that PC.

Things to try first. Try these things first to help you fix or narrow down the connection problem. Run Get Help to troubleshoot and fix common connection problems. Right click the network icon in the right side of the taskbar and select Diagnose network problems or open Get Help for Network & Internet

An upgrade moves your PC from a previous version of Windows—such as Windows 7 or Windows 8.1—to Windows 10. An upgrade can take place on your existing device, though Microsoft recommends using Windows 10 on a new PC to take advantage of the latest features and security improvements.

Learn how to open and run DxDiag.exe on Windows to collect device information and troubleshoot DirectX sound and video issues.

La forma recomendada (y más sencilla) de obtener SP1 es activar la actualización automática en Windows Update en Panel de control y esperar a que Windows 7 te avise de que SP1 está listo para instalarse.

Tip: If you're a Microsoft 365 Family or Personal subscriber you get Microsoft Defender, our advanced security software for Windows, Mac, iOS, and Android, as part of your subscription.Learn more at Getting started with Microsoft Defender.

Repair programs in Control Panel. Select the Advanced options link under the name of the app (some apps don't have this option). On the page that opens, select Repair if it's available.If it isn't available or doesn't fix the problem, select Reset.

Learn how to join a Microsoft Teams meeting if you don't have an account. Join a Teams meeting as a guest in the Windows app or on the web.

Text preferences in Immersive Reader. Choose from a wide variety of text and color options such as Text size, Text spacing, and Page themes to enhance your experience in Immersive Reader. Find these settings in Text preferences from the Immersive Reader toolbar. Text size: Under the label Text size, move the slider right to make the text larger; move it left to make the text smaller.

Tips: If you don't see the OneDrive icon, OneDrive might not be running. On a PC, go to Start, type OneDrive in the search box, and then click OneDrive in the search results. You might need to click the Show hidden icons arrow next to the notification area to see the OneDrive icons. On a Mac, use Spotlight to search for OneDrive and open it.