If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool. The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide.

Tip: If you've clicked a link to one of our articles, you may need to select the back arrow in the Help pane to see the Still need help? option.

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You're using add-ins with Outlook, Excel, or other Office apps. While 32-bit applications can work with add-ins, they can use up a system's available virtual address space. With 64-bit apps, you have up to 128 TB of virtual address space which the app and any add-ins running the same process can share. With 32-bit apps, you might get as little ...

That verification method isn’t working right now: Sometimes the block may be tied to the verification method you are using.Try using another verification method connected to your account. For example, if you are using SMS to verify yourself and are hitting a block, try using an alternate email that is connected to the account to receive your authorization code.

Splits text strings by using column and row delimiters. The TEXTSPLIT function works the same as the Text-to-Columns wizard, but in formula form.It allows you to split across columns or down by rows.

Alternate command key. What it does. Help. Opens the Help system (if any) for the active window. Undo. Cancels the previous action. Redo. Cancels the previous Undo action.

Select the Start button, then go to Settings > Personalization > Lock screen, and select Screen saver settings.In the Screen Saver Settings window, choose a screen saver from the drop-down list. Change your screen saver settings

Important: If you turn on two-step verification, you will always need two forms of identification.This means that if you forget your password, you need two contact methods. Or if you lose your contact method, your password alone won't get you back into your account—and it can take you 30 days to regain access.

Important: Before trying any of the solutions below, make sure you back up your personal files. You can back up your Windows PC, or insert a USB drive and use File Explorer to drag and copy important files to the USB drive.If you’re signing into Windows with a Microsoft account, your system settings will be automatically restored after updating, once you’re connected to the internet.