Force a restart. Select Start > Power > Shut down and wait a moment for your Surface to shut down. Then press and hold the power button for 20 seconds. If you see the logo screen appear after a few seconds, continue to hold for the full 20 seconds until you see the logo screen again.

Use System restore to make restore points when you install a new app, driver, or Windows update, and when you create a restore point manually.

Note for iPhone: If you are having trouble with your iPhone import, make sure your device is unlocked and you’ve accepted the permissions. Note for Android and other devices: If you’re using an Android phone or other device and import isn’t working, you might need to change your phone’s USB settings from Charging over USB to Transfer Files or Transfer Photos.

If you're running Windows 8.1 or earlier, or if your PC doesn't meet the minimum system requirements to run Windows 11, consider moving to a new Windows 11 device. Find a PC that meets your needs. Set up your Microsoft account to transfer files and favorites. One account connects your device across Microsoft apps and services like Microsoft 365, OneDrive, Edge, and Microsoft Store.

Microsoft では、制御された機能ロールアウト (CFR) など、いくつかのサービス テクノロジを介してセキュリティ以外の更新プログラム、修正プログラム、機能強化、および機能強化が提供されるため、Windows デバイスは異なる時点で新しい機能を取得する可能性があります。

Note: the website or application you're trying to sign into must support passkeys in order for them to work.The good news is that the industry is quickly adopting passkeys as an authentication mechanism, so more and more websites and applications are beginning to offer this feature.

Xbox Support offers help for Xbox, Game Pass, and billing questions. Get advice and customer service in the Xbox Support community.

Note: If it’s been fewer than 10 days since you upgraded to Windows 10, your previous version of Windows will be listed as a system file you can delete.If you need to free up drive space, you can delete it, but keep in mind that you'll be deleting your Windows.old folder, which contains files that give you the option to go back to your previous version of Windows.

Learn how to open and run DxDiag.exe on Windows to collect device information and troubleshoot DirectX sound and video issues.

Note : Once you've signed in, Skype will remember your sign in information when you close Skype or sign out and choose to remember your account settings. If you don't have a Skype or Microsoft account: Visit Skype.com from your browser and download Skype.