Contact Microsoft Support. Find solutions to common problems, or get help from a support agent.

Refunds are typically issued for requests meeting the following criteria: Requests are made within 14 days of the purchase date; Requests are for games in which you haven’t accumulated a significant amount of play time

If your PC is running slowly, the following suggestions might help speed things up. The tips are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn’t.

The Program Install and Uninstall troubleshooter helps you automatically repair issues when you're blocked from installing or removing programs.

Email addresses and phone numbers associated with your Microsoft account are called aliases and they use the same contacts, online storage, subscriptions, and account settings.

To turn off your PC in Windows 10, select the Start button, select the Power button, and then select Shut down.. I'm having trouble opening the Start menu

个人设备的所有者或管理员激活了 BitLocker (在某些设备上也称为设备加密，) 通过“设置”应用或控制面板： 在这种情况下，激活 BitLocker 的用户选择了保存密钥的位置，或者在设备加密的情况下选择 (，) 自动将密钥保存到其 Microsoft 帐户。

In quick settings: To find the quick setting for Bluetooth, select the Network, Sound, or Battery icons ( ) next to the time and date on the right side of your taskbar.Select Bluetooth to turn it on. If it's turned on without any Bluetooth devices connected, it might appear as Not connected . If you don't see Bluetooth in quick settings, you might need to add it.

Find operating system info in Windows 8.1 or Windows RT 8.1. To find out which version of Windows your device is running, press the Windows logo key key + R, type winver in the Open box, and then select OK.. If your device is running Windows 8.1 or Windows RT 8.1, here’s how to learn more:

If you weren't able to change your password. If you couldn't change your password this way, see Reset your Microsoft account password. Need more help? Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help.If you still need help, select Contact Support to be routed to the best support option.