Si estás instalando Windows en un nuevo dispositivo o placa base por primera vez y no tienes una clave de producto, selecciona No tengo una clave de producto durante las pantallas de instalación. Cuando se le solicite, escriba la cuenta de Microsoft que desea usar para comprar una licencia digital para este dispositivo.

Why accounts are locked and disabled. Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement.Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:

Most software that you buy directly from Microsoft, like Office, Windows, and Xbox games, comes as a digital download that you can download, install, or reinstall.

To add another account to OneDrive on your computer. If you already have a personal OneDrive account set up, you can only add work or school accounts.

If you want to give access to desktop apps, make sure that Let desktop apps access your microphone is turned on.You can't turn off microphone access for individual apps. Others can't hear me. Try the following solutions:

That verification method isn’t working right now: Sometimes the block may be tied to the verification method you are using.Try using another verification method connected to your account. For example, if you are using SMS to verify yourself and are hitting a block, try using an alternate email that is connected to the account to receive your authorization code.

Uninstall from the Start menu. Select Start > All apps and search for the app in the list shown.

Examples To view your System Information, type: msinfo32 To create an .nfo file in the folder C:\Temp with a name of Test.nfo, type:. msinfo32 /nfo C:\TEMP\TEST.NFO To create a .txt file in the folder C:\Temp with a name of Test.txt, type:. msinfo32 /report C:\TEMP\TEST.TXT To view System Information from a remote computer with a UNC name of BIGSERVER, type:

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Learn more. Fix problems with apps from Microsoft Store. Manage your purchases from the Microsoft Store. Need more help? Contact Support. For technical support, go to Contact Microsoft Support, enter your problem and select Get Help.If you still need help, select Contact Support to be routed to the best support option.