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There are some common two-step verification problems that seem to happen more frequently than any of us would like. We've put together this article to describe fixes for the most common problems.

First time, infrequent senders, or senders marked [External] - While it's not unusual to receive an email or Teams message from someone for the first time, especially if they are outside your organization, this can be a sign of phishing.Slow down and take extra care at these times. When you get an email or a Teams message from somebody you don't recognize, or that Outlook or Teams identifies ...

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If you have Office 2007, Skype for Business 2016 won't be fully integrated with your Office programs. For example, you won't see the presence of your co-workers when you type an email in Outlook (by "presence" I mean you won't see whether they're available, busy, or away), and you won't have a few other features.

Get help with your questions about Microsoft Teams from our how-to articles, tutorials, and support content.

Manually download a language for Cortana speech. Go back to Settings > Time & language > Language, select your new language, and then use the up-arrow button to move it to the top of the list and make it the default.

Get Microsoft billing support. Find help with Microsoft Store purchases, subscriptions, refunds, payment options, and checking your order history.

Why some files won't open in Internet Explorer. Internet Explorer uses add-ons such as Adobe Reader to view some files in the browser. If a file that needs an add-on won't open, you might have an older version of the add-on, which needs to be updated.

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