Each Surface device is eligible to receive new driver and firmware updates until its end-of-servicing date listed in Surface devices driver and firmware lifecycle for Windows-based devices. You can quickly check the health of your Surface drivers and firmware using the Surface app. Open the Surface app.

The Xbox Offline System Update (OSU) process allows you to update your console by downloading a file to a USB flash drive and then installing that file directly onto your Xbox Series X|S or Xbox One console. To use the Offline System Update, you'll need:

To use the recovery image you download, you’ll need a USB drive. Having trouble signing in? Contact Us.

Learn how to revert the firmware on an Xbox controller if you’re experiencing Bluetooth connection issues.

Download drivers and firmware for Surface. Check your Microsoft warranty and create service orders. Access, download, or run the Surface app and the Surface Diagnostic Toolkit to help find and solve Surface problems.

To update your dock using downloadable MSI packages, go to Surface Thunderbolt™ 4 Dock Drivers and Firmware, select Details, and choose a package to download. Note: This method isn't supported for any Surface model that uses Windows in S mode. Follow these steps to keep your Surface Dock 2 updated.

To try to resolve these issues, you can begin by following the steps below to get the latest updates, detach the keyboard or type cover, force a restart, reattach the keyboard or type Cover, and confirm connectivity.

Use this app to try to recover lost files that have been deleted from your local storage device (including internal drives, external drives, and USB devices) and can’t be restored from the Recycle Bin.

Use the System File Checker tool to repair missing or corrupted system files. When critical Windows system files are missing or corrupted, some Windows features may stop working correctly or Windows may stop responding altogether.

In the PC information section, you can see important information about your Surface, such as the universally unique identifier (UUID), serial number, and firmware version. You can use this information for troubleshooting or for working with warranty support.