1. Check your speaker output. 2. Run the audio troubleshooter. 3. Verify that all Windows Updates are installed. 4. Check your cables, plugs, jacks, volume, speaker, and headphone connections. 5. Check sound settings. 6. Fix your audio drivers. 7. Set your audio device as the default device. 8. Turn off audio enhancements. 9. Restart Audio Services

If some Windows functions aren't working or Windows crashes, use the System File Checker to scan Windows and restore your files. Though the steps below might look complicated at first glance, just follow them in order, step-by-step, and we’ll try to get you back on track. Run the System File Checker tool (SFC.exe)

Learn how to update drivers in Windows using Device Manager to update or reinstall a driver.

Codecs allow you to play different formats of audio and video files. Media Player supports a wide variety of codecs. Most are included out of the box; some additional codecs can be installed from the Microsoft Store.

Open Bluetooth & devices settings. Scroll to the Device settings section. Look for the presence of a setting titled Use LE Audio when available. Ensure this setting is turned On to use LE Audio. If this setting is not available, your PC does not currently support LE Audio.

Learn how to troubleshoot and fix Bluetooth audio connection issues in Windows 10 and 11.

If you're having trouble with the sound, volume, audio playback, or recording on your Surface—or if you're having trouble with an audio accessory like headphones, external speakers, or a mic—here are some things to try. Things to try first. Solution 1: Get the latest updates. Solution 2: Restart your Surface. Solution 3: Force shutdown.

Updates keep your Surface performing its best. Along with software updates for Windows 10 or Windows 11, it's important to make hardware updates, also known as updates for drivers and firmware. You can quickly check the health of your Surface drivers and firmware using the Surface app. Open the Surface app.

It's best to let Windows install drivers automatically. Occasionally, Windows might not be able to find a driver for your device. If this happens, you might want to check the manufacturer's website for a driver or update for the device, or try installing any software that came with the device.

If you are having trouble with your microphone features, or with the microphone on your headset or webcam, the following information can help you troubleshoot and resolve issues.