In your Microsoft account: Open a web browser on another device. Go to https://account.microsoft.com/devices/recoverykey to find your recovery key. Tip: You can sign into your Microsoft account on any device with internet access, such as a smartphone. It should look something like this:

Windows 11 Windows 10 Surface. Updates keep your Surface performing its best. Along with software updates for Windows 10 or Windows 11, it's important to make hardware updates, also known as updates for drivers and firmware. You can quickly check the health of your Surface drivers and firmware using the Surface app. Open the Surface app.

When Office app closes unexpectedly before you save your most recent changes, Document Recovery automatically opens the next time you open the Office app to help you get your file back. Tip: If you are a Microsoft 365 subscriber the safest way to work is to store your files on OneDrive or SharePoint and use AutoSave. Windows macOS.

Get help with a damaged or unreadable code. If you’re unable to read all 25 characters of your digital code, you’ll need to request a replacement code by contacting aka.ms/contactxboxsupport. When you contact support, make sure to provide the proof of purchase, the serial number, and a picture of the damaged code.

If you get an error message that says your camera roll is missing (0xA00F4275) when you try to take a picture or video with the Camera app in Windows 10, try the following solutions, in the order listed. Change where new pictures and videos are saved. Select Start > Settings > System > Storage > Change where new content is saved.

How to redeem a code on Xbox Series X|S and Xbox One. Press the Xbox button to open the guide, and then select Store. Press the View button to open the side menu, and then select Redeem. Enter the 25-character code, select Next, and then follow the prompts. How to redeem a code from a PC or mobile web browser.

Note: The steps to install the 2019, 2016, or 2013 versions of Office Professional Plus, Office Standard, or a stand-alone app such as Word or Project might be different if you got Microsoft 365 through one of the following: Microsoft Workplace Discount Program (formerly known as Home Use Program): If you bought Microsoft 365 for personal use through your company, see Install Office through ...

Troubleshoot. Other issues. Turn off, disable, or uninstall OneDrive. If you just don't want to use OneDrive, the easiest solution is to unlink it - see the steps below. Tips: If you want to stop OneDrive for a while, or not use all of it, here are some other solutions:

In Outlook, go to your email folder list, and then select Deleted Items. Important: If you don't see the Deleted Items folder, but instead see the Trash folder, your account doesn't support recovering an item that's no longer in your Deleted Items folder. On the Home tab, select Recover Deleted Items From Server.

Or, after installation, to enter the product key, select the Start button, and then select Settings > System > Activation > Update product key > Change product key. Change product key in Settings. To locate your product key, see the product key table in Activation methods, What activation method do I use, a digital license or a product key?