Learn how to use the DxDiag.exe tool to collect system information useful for troubleshooting problems with Microsoft Casual Games.

Accessible help and resources to get your Xbox questions answered. If you see error 0x803f8001, check the Xbox service status. Find more solutions here.

Get help if you're having trouble playing content downloaded from the Xbox network on your Windows 10/11 device.

Accessible help and resources to get your Xbox questions answered. This page features a list of common error codes and solutions. Learn how to find your error code quickly.

When critical Windows system files are missing or corrupted, your operating system may begin to malfunction. Common symptoms include Windows features not working properly, system errors, or Windows becoming unresponsive or freezing.

First, you'll need to download the troubleshooter. Download troubleshooter. If you see the File Download box when you start downloading, select Run or Open. The troubleshooter provides steps for you to follow. If a program isn't listed in the uninstall options, you'll be asked for that program's product code.

How malware can infect your PC. Solve problems with detecting and removing malware with Windows Security, including incomplete scans, detection errors, and persistent malware.

Check which version of DirectX is installed. The DxDiag tool reports detailed information about the DirectX components and drivers installed on your system and can be used. Swipe in from the right edge of the screen, and then tap Search. Type dxdiag in the search box. Or, just type dxdiag from Start. DirectX versions and updates by Operating System

Learn how to run System File Checker in Windows to check if your computer has problems with files.

This can mean that there’s a potential service outage or an issue with the license manager on your device. Did this resolve the issue? Still need help? Chat with our support virtual agent. Accessible help and resources to get your Xbox questions answered.