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Reset OneDrive - Microsoft Support
Reset OneDrive. Resetting Microsoft OneDrive can sometimes resolve sync issues and resets all OneDrive settings. OneDrive will perform a full sync after the reset. Important: You won't lose files or data by resetting OneDrive on your computer.
Applies To: OneDrive for Business, SharePoint Server Subscription Edition, SharePoint Server 2019, SharePoint in Microsoft 365, OneDrive (work or school), OneDrive (home or personal), OneDrive (work or school) operated by 21Vianet, OneDrive for Mac, OneDrive for Windows
Turn off, disable, or uninstall OneDrive - Microsoft Support
Turn off, disable, or uninstall OneDrive. If you just don't want to use OneDrive, the easiest solution is to unlink it - see the steps below. Tips: If you want to stop OneDrive for a while, or not use all of it, here are some other solutions: If you want to stop syncing for a short time, learn How to pause and resume sync in OneDrive.
Applies To: OneDrive for Business, SharePoint Server Subscription Edition, SharePoint Server 2019, SharePoint in Microsoft 365, Office for business, Microsoft 365 admin, OneDrive (work or school), OneDrive (home or personal), OneDrive (work or school) operated by 21Vianet, OneDrive for Mac, OneDrive for Windows, SharePoint admin center, SharePoint in Microsoft 365 Small Business, SharePoint operated by 21Vianet
OneDrive shows "This file can't be synced" - Microsoft Support
If you see the error message "This file can't be synced" you may need to do one or more of these steps to get the file syncing again, depending on the error: Move the file out of OneDrive and back in again. Select a section below to see the resolution steps.
Applies To: OneDrive for Business, OneDrive (work or school), OneDrive (home or personal), OneDrive for Windows
How to cancel or stop sync in OneDrive - Microsoft Support
If you want to stop a file or folder from syncing or backing up, you can pause the upload or download. See Stop syncing temporarily below for details. If uploads or downloads with the OneDrive website are taking too long, or you selected the wrong files, they can be cancelled.
Applies To: OneDrive (work or school), OneDrive (home or personal), OneDrive for Mac, OneDrive for Windows
OneDrive won't start - Microsoft Support
After you install the OneDrive sync app (onedrive.exe) to sync your OneDrive for work or school files, or update your Operating System, you may experience one or more of the following symptoms: You're not prompted for sign-in. No synchronization of files occurs, and no error message is displayed.
Applies To: SharePoint in Microsoft 365
About Windows backup and sync settings - Microsoft Support
Open Windows backup settings. The following items can be backed up: OneDrive folder syncing. Turn on OneDrive folder syncing to start backing up your files and folders right from Settings. This setting is not available for work or school accounts. Remember my apps.
Applies To: Microsoft account dashboard
Work with synced files in File Explorer - Microsoft Support
When you sync your OneDrive or a SharePoint library to your device, the synced files are available to work with in File Explorer. Whenever you open a OneDrive- or SharePoint-based file from File Explorer and then save it, your changes are automatically synchronized back to the cloud.
Applies To: OneDrive for Business, SharePoint Server Subscription Edition, SharePoint Server 2019, SharePoint in Microsoft 365, OneDrive (work or school), OneDrive (home or personal), OneDrive for Windows
Restrictions and limitations in OneDrive and SharePoint
Files that are used by your local computer, such as desktop.ini on Windows or .ds_store on macOS, don't normally sync. If these files do get uploaded to OneDrive during a migration, the sync app will delete the cloud copy and leave the local copy.
Applies To: SharePoint Server 2019, SharePoint in Microsoft 365, Microsoft 365 admin, OneDrive (work or school), OneDrive (home or personal), OneDrive (work or school) operated by 21Vianet, OneDrive for Mac, OneDrive for Windows, SharePoint in Microsoft 365 Small Business, SharePoint operated by 21Vianet
OneDrive is stuck on "Sync pending" - Microsoft Support
To resolve the sync pending status on TMP files, you can do one of the following: Upload it manually to onedrive.com . Rename it and give it a new extension (e.g. " Temp "). If you cannot rename it, the file is still in use. Restart your computer and try again. Move the file to a folder not within your OneDrive. Delete it. Caution:
Applies To: OneDrive (work or school), OneDrive (home or personal), OneDrive for Mac, OneDrive for Windows
Repair sync connections in OneDrive for work or school
There can be a number of different reasons why OneDrive fails to sync, from in file names to out dated sync apps. Here are some links to help you troubleshoot OneDrive sync issues: for the correct way to set up OneDrive for Business and sync. Sometimes it's better to stop and reestablish the sync connection again.
Applies To: SharePoint Server 2016, SharePoint Server 2013 Enterprise, SharePoint in Microsoft 365, Office for business, Microsoft 365 admin, OneDrive (work or school), SharePoint admin center